To connect customer and central hub together, call center plays a vital role. Call center gives your customer a quick access to information and boost up customer to business relationship.
“Successful implemented 50 seater call center in Ghana for National Waste bin distribution program”.
• Current Customer Data base of 5.5 Lacks
• Responsible for the complete design of the ICT infrastructure.
• On board call recording for QC.
• Customer tracking with Calling No. with previous calling history & if any complain logged or any previous inquiry with status.
• Automated Call follow-ups.
• With the Supervisor dashboard to monitor the entire agent in a call center with Call Barging.