Call Centre Management

To connect customer and central hub together, call center plays a vital role. Call center gives your customer a quick access to information and boost up customer to business relationship.

“Successful implemented 50 seater call center in Ghana for National Waste bin distribution program”.

We have provided:

•   Current Customer Data base of 5.5 Lacks
•   Responsible for the complete design of the ICT infrastructure.

BENEFITS

•   On board call recording for QC.
•   Customer tracking with Calling No. with previous calling history & if any complain logged or any previous inquiry with status.
•   Automated Call follow-ups.
•   With Supervisor dashboard to monitor the entire agent in call center with Call Barging.